Refund Policy

At Danville Ace Hardware Appliance Repair, we are committed to providing reliable service and clear expectations for our customers. This Refund Policy outlines how appointments, payments, warranties, and follow-up service are handled.

Appointments & Cancellations

• Appointment scheduling is required for all repair services.

• Cancellations or rescheduling requests must be made at least 24 hours in advance.

• Missed appointments or late cancellations may be subject to a service fee.

Payment

• Payment is due upon completion of service.

• Accepted payment methods include major credit cards and cash.

Refunds

• Because appliance repair is a service-based business, refunds are generally not issued once service has been completed.

• Refund requests may be reviewed on a case-by-case basis when appropriate.

Warranty

• All repair work is backed by a one (1) year parts and labor warranty.

• If an issue related to the original repair occurs during the warranty period, follow-up service will be provided to address the problem.

Customer Satisfaction

Customer satisfaction is a top priority. If you experience unresolved issues following service, please contact us so we can provide appropriate follow-up support.